Article 1 (Purpose)
The purpose of this agreement is to determine the detailed implementation and compliance of the domestic travel contract signed by BusanNavi Co., Ltd.
Article 2 (Types and Definitions of Travel)
The types and definitions of travel are as follows.
① General Recruitment Tour: Travel conducted by recruiting travelers in accordance with travel conditions established by travel agencies
② Ordered travel: Ordered travel conducted by a travel agency according to the travel conditions desired by the traveler.
③ Entrustment Recruitment Tour: Travel conducted by entrusting the recruitment of travel products made by travel agencies to other travel agencies
Article 3 (Traveler and Traveler Obligations)
① In order to provide safe and satisfactory travel services to travelers, travel agencies must faithfully perform their duties in the process of establishing and implementing travel plans such as travel arrangements, guidance, transportation, and accommodation.
② Travelers should actively cooperate in promoting harmony among travelers and maintaining the travel order of travel agencies for safe and enjoyable travel.
Article 4 (Composition of Contract)
① For travel contracts, travel contracts (attached), travel terms and conditions, and travel schedules (or travel manuals) are the contents of the contract.
② The travel contract must include the name, location of the travel agency, and subscription of guarantee insurance under Article 9 of the Tourism Promotion Act (or the status of deposit of business deposits).
③ The itinerary (or travel manual) should include travel destinations and tourist details by travel date, transportation means, number of shopping, accommodation places, meals, etc., and travel agency service details and traveler’s precautions.
Article 5 (Refusal to conclude a contract)
The travel agency may refuse to sign a contract with the traveler if there is a reason falling under any of the following subparagraphs.
① Where it is deemed that individual management is necessary due to illness, physical abnormality, etc., or smooth implementation of group travel (such as interference with other travelers’ travel) is hindered;
② If the maximum number of people specified in the contract is exceeded
Article 6 (Special Agreement)
Travel agencies and travelers are written (including electronic documents) to the extent that they do not violate the relevant laws and regulations. You can enter into a special agreement. In this case, the travel agency must explain to the traveler that the contents of the special agreement are different from the standard terms and conditions and apply them before the standard terms and conditions, and obtain separate confirmation.
Article 7 (Issuance of contract, etc. and provision of safety information)
When a travel agency signs a travel contract with a traveler, it must issue one copy of the contract, travel terms and conditions, and travel itinerary (or travel manual) to the traveler, and provide safety information on the destination. In addition, if the safety information for the destination is changed before the departure of the trip, the changed safety information should be provided.
Article 8 (Consideration of issuance of contracts and terms, etc.)
In the following cases, the travel agency shall be deemed to have issued a travel contract, travel terms and conditions, and a travel schedule (or travel manual) to the traveler.
① Where the travel agent has notified the traveler of his/her intention to accept the contents of the travel contract, terms and conditions and travel itinerary (or travel manual) provided by the Internet or other electronic information network
② Where the travel agent has notified the traveler of his/her intention to accept the contents of the travel contract, terms and conditions and itinerary (or travel manual) provided by the travel agency using a mechanical device such as a facsimile
Article 9 (Travel Fee)
① The travel fee in the travel contract includes the following: However, the desired trip is subject to agreement between the parties. 1. Fares of transportation agencies such as aircraft, ships, railways, etc. 2. Fares for transportation buses such as airports, stations, docks and hotels 3. Accommodation and meal fees 4. Guided expenses 5. Various taxes required during travel 6. Domestic airport and port fees 7. Admission Fees 8. Other expenses according to individual contracts
② When signing a contract, a traveler shall pay a down payment (up to 10% of the travel fee) to the travel agency, and the down payment shall be treated as all or part of the travel fee or damages.
③ The traveler shall pay the balance excluding the down payment among the travel fees referred to in paragraph (1) to the travel agency by the day before the departure of the trip.
④ A traveler shall pay the travel fee under paragraph (1) by means of a card, account transfer, or deposit without a bankbook, as agreed by the parties.
⑤ If the desired travel fee includes traveler’s insurance, the travel agency must explain the name of the insurance company and the details of the compensation to the traveler.
Article 10 (Settlement of travel conditions and charges, etc.)
① The travel conditions specified in the contract, etc. are subject to change only in the following cases:
1. Where both parties agree that it is inevitable at the request of the traveler or under local circumstances for the safety and protection of travelers 2. Where the purpose of the trip cannot be achieved due to natural disasters, war, government orders, strike or shutdown of transportation and lodging institutions
② If a travel agency changes the itinerary specified in the contract, etc., it must obtain written consent from the traveler before the schedule of the date begins. At this time, the written consent must include the date and time of the change, the details of the change, and the cost incurred by the change.
③ If it is deemed difficult to obtain consent to change the itinerary from a traveler due to urgent reasons such as a natural disaster, accident, or kidnapping, the consent to change the itinerary under paragraph (2) may not be obtained. However, the travel agency must explain the reason for the change and the cost in writing afterwards.
④ In the event of an increase or decrease in travel fees under Article 9 (1) due to a change in travel conditions, the change before departure shall be settled (refunded) within 10 days after the end of the trip.
⑤ If the travel conditions are changed or damages are incurred due to the cancellation or termination of the contract under Articles 13 to 15, the amount incurred before departure shall be settled (refunded) within 10 days after the end of the trip.
⑥ A traveler may not request a refund of the corresponding fee from the travel agency if he/she has not been provided with services included in the travel fee, such as accommodation, meals, or tourism, due to his/her circumstances. However, if the trip ends halfway, it will be handled in accordance with Article 15.
Article 11 (Transfer of Traveler Status)
① In order for a traveler to transfer his or her status due to personal circumstances, he or she must obtain permission from the travel agency. At this time, the travel agency may accept the transfer on the condition that the traveler or the person who intends to transfer the status of the traveler will pay the expenses incurred by the transfer.
② If there is any cost incurred by the transfer of the preceding paragraph, the travel agency shall set a deadline and request the payment of the cost.
③ The travel agency may not accept the transfer under paragraph (1) due to the terms of the contract or unavoidable circumstances that are difficult to transfer.
④ The transfer of paragraph 1 takes effect when the travel agency approves. However, if the travel agency accepts the payment of the expenses incurred by the transfer, it will take effect as soon as the expenses are paid within the fixed deadline.
⑤ If the status of the traveler is transferred, all rights and obligations of the traveler related to the travel contract will also be succeeded to the recipient.
Article 12 (Responsibility of Travel Agency)
① Travelers may request travel agencies to correct the defects or reduce the amount of money if there is a defect in the trip. However, if the correction is too expensive or other correction cannot be reasonably expected, the correction cannot be requested.
② Travelers can claim damages in lieu of correction or reduction claims, or claim damages along with correction or reduction claims.
③ The rights under paragraphs (1) and (2) may be exercised during the travel period, and must be exercised within six months from the end of the trip.
④ The travel agency is responsible for damages caused by intention or negligence by the travel agency itself or its employees, local travel agencies, or their employees (hereinafter referred to as “employees”) in relation to the travel agency duties prescribed in Article 3 (1).
⑤ Travel agencies must compensate travelers for damages caused by a series of arrivals and departures of transportation agencies such as aircraft, trains, and ships or traffic jams. However, this is not the case when the travel agency proves that there is no intention or negligence.
⑥ The travel agency shall compensate for damages caused by the loss, damage, or delay of the traveler’s luggage unless it proves that he or his or her employer has neglected to pay attention to the receipt, delivery, storage, etc. of the traveler’s luggage.
Article 13 (Release of contract before departure of travel)
① Travel agencies or travelers may cancel this travel contract. In this case, the amount of damage incurred is compensated in accordance with the Consumer Dispute Resolution Standards (public notice by the Fair Trade Commission).
② A travel agency or traveler may cancel this travel contract without paying the amount of damages under paragraph (1) to the other party if there are any of the following reasons before departure:
1. If the travel agency can release it. B in the case of reasons referred to in Article 10 (1) 1 and 2. This is when it is recognized that the traveler causes inconvenience to other travelers or has a significant obstacle to the smooth implementation of the trip. It is a case where it is impossible to participate in the trip due to abnormalities in the traveler’s body such as disease. Where the traveler fails to pay the travel fee by the date stated in the contract;
2. If the traveler can release it. B in the case of reasons referred to in Article 10 (1) 1 and 2. This is a case where a travel agency has not subscribed to deduction or guarantee insurance under Article 18 or has not deposited a business deposit. In the case of the death of a relative within the third cousin of the traveler. Except when it is impossible to participate in a trip due to an abnormality in the traveler’s body, such as illness. If the spouse or lineal ascendant is hospitalized for more than three days due to physical abnormality and it is difficult to leave the hospital until the departure of the trip, the spouse or guardian is one.